Privacy Policy for FOP Services

Last Updated: 01-Dec-2025

FOP Services (“we”, “our”, “us”) operates a mobile application that enables customers to subscribe to car cleaning services and allows cleaners to manage assigned cleaning tasks. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. By using the FOP Services app, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Customer Information

When a customer registers on the app, we collect:

• Full Name
• Mobile Number
• Email Address
• Society Name
• City
• Complete Address
• Car Parking Details
• Subscription plan and payment information

This information allows us to provide scheduled car cleaning services at the correct location.

1.2 Cleaner Information

Cleaners are created and managed by admin only. For cleaners, we collect:

• Name
• Mobile Number
• Assigned societies/areas
• Daily cleaning tasks

Cleaners cannot register on their own.

1.3 Device & Technical Data

We may collect:

• App usage data
• Device type
• App version
• Operating system
• IP address
• Crash logs

This helps improve app performance, fix issues, and enhance user experience.

1.4 Payment Information

Subscription payments may be processed through third-party payment gateways. We do not store your card details on our servers. Payment processors follow applicable security standards (PCI-DSS compliance).

2. How We Use Your Information

• Service registration and account creation
• Scheduling and assigning car cleaning tasks
• Identifying customer car locations
• Payment processing and subscription activation
• Customer support and communication
• Improving service quality and user experience
• Sending notifications and service updates

We do not sell, rent, or trade your personal information.

3. Cleaner Access to Information

Cleaners can only see limited information required to perform cleaning:

• Customer name
• Parking location
• Car information

Cleaners cannot access personal details like phone number, email, or payment information unless explicitly required for operational purposes.

4. Data Sharing

We may share data only with:

• Payment gateway providers
• Notification service providers
• Cloud hosting providers
• Legal authorities (if required by law)

We do NOT share your personal data with marketers or advertisers.

5. Data Storage & Security

• Encrypted data transmission (HTTPS)
• Secure server hosting
• Access controls for sensitive data
• Limited staff access to customer information

We store your data only as long as necessary for providing our services.

6. Data Retention

• Customer data is retained as long as the account remains active.
• Transaction records may be retained as required by law.
• Cleaner data is retained for operational and security reasons.

You may request account deletion anytime (see Section 9).

7. Children’s Privacy

FOP Services is not intended for users under the age of 18. We do not knowingly collect information from minors.

8. Your Rights (As per DPDP Act, India)

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to processing (where applicable)

To exercise your rights, contact us at: [EMAIL TO BE ADDED HERE]

9. Account Deletion

Customers can request deletion of their account and associated data by contacting support. Once deleted, the data cannot be recovered.

10. Third-Party Services

Our app may use third-party services such as:

• Payment gateways
• Cloud hosting
• Notification services

Each third-party has its own privacy policy. We recommend reviewing their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be available inside the app or on our website. Continued use after changes indicates acceptance of the revised policy.

12. Contact Us

If you have questions or requests related to this Privacy Policy, contact:

📧 Fopservicesnoida@gmail.com
📞 9711717878
🏢 C133 Sec 65 Noida 201301